A Letter From Our President & CEO
A Letter From Our President & CEO
Dear Stakeholders,
At Rollins we protect people, property, and peace of mind. Every day, our teammates deliver essential pest control services that, at the end of the day, helps our customers live better and safer lives. This work, and how we do it, defines our impact.
Our impact starts with our people. Highly-skilled, trained and engaged teammates are at the core of our success. By investing in their safety, development, and well-being, we strengthen our culture and ensure we can deliver consistent, high-quality services across our business and have a heroic impact for our customers.
How we operate matters just as much. Innovation, continuous improvement and identifying ways to go the extra mile for our customers guide our decisions across more than 60 brands worldwide. Through training, technology, and data-driven decisions, we work to protect our teammates, customers, communities, and the environment.
Strong governance supports all of this. Disciplined oversight and ethical decision-making help ensure accountability, transparency and sound risk management, and positions Rollins for long-term value creation.
This 2025 Impact Report shows how our People, Operations, and Governance come together to support sustainable growth. It reflects our commitment to doing business responsibly and staying true to the values that have guided Rollins for decades.
Thank you to our teammates, franchisees, customers, and partners for your continued trust. Together, we are building a stronger Rollins today and for the future.
Sincerely,
Jerry E. Gahlhoff, Jr.
President and Chief Executive Officer
Teammates Worldwide
Customers Protected
Revenue
Countries Served
Company-Owned & Franchised Locations
The 2025 Impact Report highlights our commitment to responsible business practices including teammate investment and engagement, inclusion, health and safety, community support, and environmental stewardship.
FOCUS IMPACT
Our teammates are the foundation of our success. We prioritize their safety, well-being, and growth because their expertise and commitment enable us to deliver exceptional service every day.
From recruitment and engagement to leadership development, workplace inclusion, and community — our People First approach creates a consistent, sustainable teammate experience.
FOCUS IMPACT
Pest management plays an important role in protecting the places people live, work, and rely on every day. Through our Family of Brands, Rollins helps customers mitigate risks associated with pests by preserving property, supporting the stability of food systems, and contributing to safer, healthier environments.
Safety is foundational to how we operate at Rollins and this value is shared by every teammate across our brands. We focus on building a culture of ownership where safety is embedded in daily decisions and reinforced through clear standards.
Our Integrated Pest Management (IPM) approach combines expert service, thoughtful product selection, and continuous innovation. By bringing these elements together, we deliver reliable pest management solutions that are effective across residential and commercial settings.
Safety is foundational to how we operate at Rollins, and we aim to instill this value in every teammate across our brands. We focus on building a culture of ownership where safety is embedded in daily decisions and reinforced through clear standards, ongoing training, and continuous evaluation.
In 2025, we continued to enhance our approach to driver safety by expanding the use of real-time monitoring technologies. These tools provide visibility into driving behaviors such as speed, braking, acceleration, enabling targeted coaching and supporting measurable improvements in overall performance. We emphasize safe work practices - both on the road and in the field - with new teammates from day one, and we continued to strengthen our onboarding programs to reflect that.
Through regular review, cross-functional collaboration, and continuous refinement, we work to reduce incidents and maintain alignment with evolving safety standards.
Preparing teammates to work safely starts with practical, hands-on learning. Our training approach combines virtual instruction with field-based experience, allowing service professionals to build confidence alongside experienced teammates while applying safety principles in real-world environments.
Training covers a wide range of topics from equipment use and materials handling to working at heights and defensive driving equipping teammates to manage risk effectively. Beyond technical content, we emphasize building a mindset where safety is proactive, not reactive.
Enabling teammates to work safety every day is supported with practical, hands-on learning.
With a fleet of nearly 18,000 vehicles supporting daily service delivery, safe driving is a critical priority. Technology plays a key role, providing real time insights that help teammates adjust behaviors and reduce risk both on and off the job.
These tools also support recognition programs that highlight teammates who consistently demonstrate strong safety practices, reinforcing accountability and encouraging a culture where safe performance is both expected and celebrated.
Our safety approach is reinforced through a structured governance model that supports oversight, accountability, and continuous improvement:
FOCUS IMPACT
Strong governance is essential to how Rollins operates and to creating long-term value. Our approach centers on clear oversight, ethical decision-making, and disciplined risk management — promoting accountability across the organization and supporting growth.
Strategic Direction & Risk
Board-Level Oversight
Audit Committee-led
Enterprise-wide Code
The 2025 Impact Report highlights our commitment to responsible business practices including teammate investment and engagement, inclusion, health and safety, community support, and environmental stewardship.
