At the core of our pest control strategy is the integrated pest management (IPM) methodology— a comprehensive approach designed to effectively manage pest populations while minimizing environmental impact. This method is guided by principles, including accurate pest identification for targeted treatments, regular monitoring, and thorough inspections. These practices enable us to assess and refine our strategies, prioritizing non-chemical solutions whenever feasible. When chemical measures are required, we apply them with precision to reduce unnecessary exposure and support safety.
As one of the largest operators of Class 1 and Class 2 vehicle fleets in the U.S., we are increasing fuel efficiency and integrating hybrid vehicles. In 2024, we expanded our hybrid fleet by over 40% to reduce our environmental impact, with almost 2,500 hybrid vehicles in our 17,500-vehicle fleet. Additionally, brands with a significant number of hybrid and electric vehicles have installed charging infrastructure at their offices to support this transition.
Our teammates deliver pest control services to homes and businesses, following scheduled routes to meet customer needs. In 2024, we continued to leverage route optimization technology and data analytics when scheduling service visits to enhance efficiency, customer satisfaction, and environmental sustainability. Over the last several years, we have made meaningful progress in optimizing our service routes, resulting in a consistent and efficient mileage pattern across our operations.
In our field operations, we prioritize technology that conserves natural resources and enhances efficiency. Key innovations include:
As part of our efforts to reduce plastic waste, we are working with suppliers to replace single-use plastic bottles with 30-gallon bulk containers. In 2024, we introduced 475+ new bulk containers across our brands, allowing service professionals to refill and reuse smaller containers in the field. These bulk containers are collected, returned, and refilled by the manufacturer, creating a closed-loop system that minimizes waste. We are continuing to expand this initiative by collaborating with manufacturers on additional bulk packaging options and exploring refillable stainless-steel application devices.
Pest control is a complex and essential industry, requiring a balance between effectiveness and environmental responsibility. While certain products including fumigants have potential environmental impacts, they help prevent the introduction of invasive species and manage pests that can damage stored goods in warehouses, such as fruits, vegetables, grains, and coffee beans. These products are regulated by the U.S. Environmental Protection Agency (EPA) and state agencies to promote their safe use and minimize negative effects.
Fumigation services are crucial at ports of entry and in warehouses storing imported goods, where pests can be inadvertently introduced. Effective pest management prevents infestations, reduces food waste, and supports the safety and quality of stored goods, ultimately supporting the global food supply.
The 2024 Impact Report highlights our commitment to responsible business practices including teammate investment and engagement, inclusion, health and safety, community support, and environmental stewardship.
