To fulfill this mission, we focus on four strategic objectives: People First, Customer Loyalty, Growth Mindset, and Operational Efficiency. These pillars guide how we lead, serve, and grow. Shaping the way we support our teammates, deliver for our customers, and strengthen our operations every day.
When Rollins first set out to become the best service company in the world, it was more than a goal, it was a promise. A promise to our customers, our teammates, and our communities that we would show up each day with excellence, integrity, and heart.
Many companies share these same four objectives, but at Rollins, it’s the order that defines our difference. By putting People First, everything else — loyalty, growth, and efficiency — naturally follows.
We are committed to fostering a culture that prioritizes individual growth and collective success. Delivering a remarkable customer experience starts with being the employer of choice in our industry. This means investing not only in competitive wages and benefits but also in the training, tools, and develop-ment opportunities that keep our teammates engaged, empowered, and safe.
Creating an extraordinary customer experience in every interaction is at the core of our approach, because strong relationships create customers for life. By focusing intently on how we serve, we aim to expand our customer base while deepening the trust and connection we share with each customer.
We embrace a mindset of continuous learning and adaptability, always looking for ways to improve and strengthen our business. This includes proactively identifying both risks and opportunities whether within our industry or beyond so we can take advantage of changing market dynamics that impact our teammates, customers, and business.
Alongside our focus on growth, we remain dedicated to continuous improvement and operational excellence. We believe that every aspect of our operations can be optimized, and we are committed to modernizing our business in ways that enhance service levels and drive long-term success.
We make it a priority to promote and create an inclusive workplace that inspires engagement, strengthens retention, deepens connection, and fosters a true sense of belonging.
Learn More About Our Culture
Through our family of leading brands, we provide essential pest and wildlife control services, and protection against termite damage, rodents, and insects to more than two million residential and commercial customers from more than 800 company-owned branches and franchised locations in approximately 70 countries.
Learn More About Our BrandsUnited by a shared purpose to protect what matters most, each addition to our family of brands strengthens our collective expertise, extends our reach, and deepens our impact in the communities we serve around the world.
Learn More About Our Partnerships
From a single company to a global family of brands, our story is rooted in integrity, innovation, and care — a tradition that continues to guide us as we build a better future, together.
Chief Executive Officer and President
Jerry E. Gahlhoff, Jr. was appointed Chief Executive Officer of Rollins, Inc. in 2023, while retaining his prior role as President. He previously served as President and Chief Operating Officer of Rollins in 2020 and joined the Board of Directors in 2021.
He served as President of Specialty Brands and Vice President of Human Resources, where he oversaw the Company’s specialty brands portfolio—including HomeTeam Pest Defense, Western Pest Services, Waltham Pest Services, Northwest Exterminating, Clark Pest Control and OPC Services. He also led Human Resources and Training for all Rollins Brands.
An industry veteran, Mr. Gahlhoff began his career in 1991 as an entomologist with Wilson Pest Control Company in Winston-Salem, NC, later acquired by HomeTeam in 2001. He then moved to HomeTeam’s headquarters in Dallas, TX, serving as Vice President of Technical Services, Regional Vice President of the Florida Region and Vice President of the East Division, before becoming President of HomeTeam after Rollins acquired the company in 2008.
In 2018, Mr. Gahlhoff received the Crown Leadership Award from Pest Control Technology (PCT) magazine for his ethical leadership and contributions to the industry. He is an active member of the national professional pest control fraternity, Pi Chi Omega, and has served as a board member of Zoo Atlanta since 2023 and was appointed to the Culligan International Board of Directors in 2025. He also serves as Treasurer of the Pest Management Board of Trustees and as Vice Chairman of The Professional Pest Management Association, roles he has held since 2022 and 2024, respectively.