Annual report pursuant to Section 13 and 15(d)

CONSOLIDATED STATEMENTS OF INCOME

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CONSOLIDATED STATEMENTS OF INCOME (USD $)
In Thousands, except Per Share data, unless otherwise specified
 12 Months Ended
Dec. 31, 2011
Dec. 31, 2010
Dec. 31, 2009
REVENUES      
Customer services $ 1,205,064 $ 1,136,890 $ 1,073,958
COSTS AND EXPENSES      
Cost of services provided 616,842 583,089 551,002
Depreciation and amortization 37,503 36,408 37,169
Sales, general and administrative 388,710 373,288 355,590
Loss on sales/impairment of assets, net 405 123 2,942
Interest expense 508 437 964
TOTAL COSTS AND EXPENSES 1,043,968 993,345 947,667
INCOME BEFORE INCOME TAXES 161,096 143,545 126,291
PROVISION FOR INCOME TAXES      
Current 59,601 51,468 41,873
Deferred 784 2,075 434
TOTAL PROVISION FOR INCOME TAXES 60,385 53,543 42,307
NET INCOME $ 100,711 $ 90,002 $ 83,984
INCOME PER SHARE - BASIC (in dollars per share) $ 0.69 $ 0.61 $ 0.56
INCOME PER SHARE - DILUTED (in dollars per share) $ 0.69 $ 0.61 $ 0.56
Weighted average shares outstanding - basic (in shares) 146,882 148,030 149,179
Weighted average shares outstanding - diluted (in shares) 146,946 148,231 149,624
DIVIDENDS PAID PER SHARE (in dollars per share) $ 0.28 $ 0.24 $ 0.19