Annual report pursuant to Section 13 and 15(d)

REVENUE

v3.20.4
REVENUE
 12 Months Ended
Dec. 31, 2020
Revenue from Contract with Customer [Abstract]  
REVENUE

3.             REVENUE

The following tables present our revenues disaggregated by revenue source (in thousands).

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

Years ended December 31,   2020     2019     2018  
(in thousands)                  
United States   $ 2,006,368     $ 1,862,698     $ 1,677,116  
Other Countries     154,852       152,779       144,449  
Total Revenues   $ 2,161,220     $ 2,015,477     $ 1,821,565  

Revenue from external customers, classified by significant product and service offerings, was as follows:

Years ended December 31,   2020     2019     2018  
(in thousands)                  
Residential revenue   $ 977,470     $ 861,636     $ 773,932  
Commercial revenue     766,716       770,342       707,386  
Termite completions, bait monitoring and renewals     406,782       371,258       332,573  
Other revenues     10,252       12,241       7,674  
Total Revenues   $ 2,161,220     $ 2,015,477     $ 1,821,565  

Deferred revenue recognized for the year ended December 31, 2020 and 2019 was $173.2 million and $165.0 million, respectively. Changes in unearned revenue were as follows:

At December 31,   2020     2019  
(in thousands)            
Balance at beginning of year   $ 136,507     $ 127,075  
Deferral of unearned revenue     185,943       174,404  
Recognition of unearned revenue     (173,226 )     (164,972 )
Balance at December 31,   $ 149,224     $ 136,507  

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized (“contracted not recognized revenue”), which includes both unearned revenue and revenue that will be billed and recognized in future periods. The Company has no material contracted not recognized revenue as of December 31, 2020 or December 31, 2019.

At December 31, 2020 and December 31, 2019, the Company had long-term unearned revenue of $18.0 million and $13.7 million, respectively. Unearned short-term revenue is recognized over the next 12-month period. The majority of unearned long-term revenue is recognized over a period of five years or less with immaterial amounts recognized through 2025.