Exhibit 13 ROLLINS, INC. AND SUBSIDIARIES
(In thousands except per share data) 1999 1998 1997 1996 1995 ------------------------------------------------------------------------------------------------------------------------- OPERATIONS SUMMARY Revenues $ 586,639 $ 549,136 $ 538,639 $ 532,785 $ 529,788 Income (Loss) from Continuing Operations After Income Taxes 7,150 3,177 (104,781) 22,386 38,661 Income From Discontinued Operations After Income Taxes - 3,410 106,278 409 616 Net Income 7,150 6,587 1,497 22,795 39,277 Earnings (Loss) Per Share Continuing Operations .24 .10 (3.09) .63 1.08 Discontinued Operations - .11 3.13 .01 .02 --------------------------------------------------------------------------- Basic and Diluted .24 .21 .04 .64 1.10 Dividends per Share .20 .50 .60 .58 .56 FINANCIAL POSITION Total Assets $ 312,940 $ 327,265 $ 432,680 $ 296,656 $ 306,111 Noncurrent Capital Lease Obligations 2,450 6,090 9,239 12,163 7,422 Long-Term Debt 5,328 - - - - Stockholders' Equity 71,790 80,235 145,644 190,290 214,318 Shares Outstanding at Year-End 29,881 30,489 33,279 34,594 35,858 -------------------------------------------------------------------------------------------------------------------------
Rollins, Inc. is one of the nation's largest consumer services companies. Through its wholly-owned subsidiary, Orkin Exterminating Company, Inc., the Company provides essential pest control services and protection against termite damage, rodents and insects to approximately 1.7 million residential and commercial customers. Orkin serves customers in the United States, Canada and Mexico from over 400 locations. You can learn more about Orkin by visitng our Web site at www.orkin.com. QUARTERLY INFORMATION ROLLINS, INC. AND SUBSIDIARIES STOCK PRICES AND DIVIDENDS (Rounded to the nearest 1/16)
Stock Prices Dividends Stock Prices Dividends 1999 High Low Paid 1998 High Low Paid - ------------------------------------------------------------------------------------------------------------------------------------ First Quarter $17 3/4 $14 3/4 $.05 First Quarter $21 5/8 $19 1/2 $.15 Second Quarter 17 3/8 15 1/2 .05 Second Quarter 21 1/8 19 1/2 .15 Third Quarter 17 1/8 15 5/16 .05 Third Quarter 20 7/8 16 7/8 .15 Fourth Quarter 16 3/4 14 3/4 .05 Fourth Quarter 17 7/8 15 1/4 .05 - ------------------------------------------------------------------------------------------------------------------------------------
The number of stockholders of record as of December 31, 1999 was 2,759.
PROFIT AND LOSS INFORMATION (In thousands except per share data) First Second Third Fourth - ------------------------------------------------------------------------------------------------------------------------------------ 1999 Revenues $ 129,886 $ 162,342 $ 154,102 $ 140,309 Income (Loss) from Continuing Operations 467 7,623 1,432 (2,372) Income from Discontinued Operations - - - - Net Income (Loss) 467 7,623 1,432 (2,372) Earnings (Loss) per Share Continuing Operations .02 .25 .05 (.08) Discontinued Operations - - - - --------------------------------------------------------------------------- Basic and Diluted .02 .25 .05 (.08) - ------------------------------------------------------------------------------------------------------------------------------------ 1998 Revenues $ 122,965 $ 155,050 $ 144,493 $ 126,628 Income (Loss) from Continuing Operations (1,764) 6,913 880 (2,852) Income from Discontinued Operations - - - 3,410 Net Income (Loss) (1,764) 6,913 880 558 Earnings (Loss) per Share Continuing Operations (.05) .21 .03 (.09) Discontinued Operations - - - .11 --------------------------------------------------------------------------- Basic and Diluted (.05) .21 .03 .02 - ------------------------------------------------------------------------------------------------------------------------------------ 1997 Revenues $ 126,951 $ 154,371 $ 140,287 $ 117,030 Income (Loss) from Continuing Operations 5,095 6,219 (11,863) (104,232) Income from Discontinued Operations 49 100 9,529 96,600 Net Income (Loss) 5,144 6,319 (2,334) (7,632) Earnings (Loss) per Share Continuing Operations .15 .19 (.36) (3.07) Discontinued Operations - - .29 2.84 --------------------------------------------------------------------------- Basic and Diluted .15 .19 (.07) (.23) - ------------------------------------------------------------------------------------------------------------------------------------
8 Management's Discussion and Analysis ROLLINS, INC. AND SUBSIDIARIES RESULTS OF OPERATIONS
% Change From Prior Year Increase (Decrease) ------------------------- (In thousands) 1999 1998 1997 1999 1998 - ------------------------------------------------------------------------------------------------------------------------------------ Revenues $ 586,639 $ 549,136 $ 538,639 6.8% 1.9% Income (Loss) From Continuing Operations After Income Taxes 7,150 3,177 (104,781) 125.1 103.0 Income From Discontinued Operations After Income Taxes - 3,410 106,278 (100.0) (96.8) Net Income 7,150 6,587 1,497 8.5 340.0 - ------------------------------------------------------------------------------------------------------------------------------------
GENERAL OPERATING COMMENTS During the year, the Company expanded its presence in the pest and termite control industry through several strategic acquisitions. These acquisitions, along with the Company's continued emphasis on building recurring revenue and a further expansion of its commercial operations, led to an increase in revenues of 6.8%, the highest annual revenue growth in six years. The financial results for the fourth quarter 1999 represent the seventh consecutive quarter-over-quarter improvements in both revenues and income from continuing operations. Income from continuing operations for the year ended December 31, 1999 increased to $7.2 million, a 125.1% increase over the prior year. This improvement is primarily the result of the success of our new selling and treatment programs and acquisition activity. The acquisitions of PRISM, the nation's fourth largest commercial pest control company; Redd Pest Control Company, Inc., a premier pest control provider in the Southeastern United States; and PCO Services, Inc. (PCO), Canada's leading pest control company, have clearly established the Company as the largest commercial pest control provider in North America. In addition to strategic acquisitions, the Company and Johnson Wax Professional entered into a joint venture, Acurid Retail Services, L.L.C., created to sell and provide pest elimination services to customers in the retail market. CONTINUING OPERATIONS - 1999 VERSUS 1998 Revenues from both the Company's pest and termite control operations experienced increases during the year. Factors contributing to the Company's overall 6.8% revenue growth were increases in customer base and average sales price. The Company's continued efforts to provide services that best fit our customers' needs, along with the positive impact of acquisitions, have led to an increase in our residential and commercial pest control customer base. The increase in termite control revenue is primarily a result of our new service offering of directed liquid in conjunction with termite baiting. Management believes this new treatment technique also creates the potential for new recurring revenue as a result of the periodic monitoring of the termite baiting stations. Termite baiting was implemented in selected markets during the year, and is scheduled to be offered Company-wide in 2000. Cost of Services Provided was approximately $14.1 million higher than the prior year but improved to represent 58.2% of revenues compared to 59.6% for the prior year. This improvement as a percentage of revenues was primarily due to lower termite claim provisions, lower operating insurance costs and lower material and supply costs as well as better leveraging of fixed costs due to higher revenues. Sales, General and Administrative expenses increased $9.1 million but decreased as a percent of revenues to 38.1% compared to 39.0% for the prior year. This improvement as a percentage of revenues resulted primarily from better leveraging of our fixed costs due to higher revenues and improved efficiencies in sales, fleet and telephone costs. These cost savings were partially offset by additional costs related to various new service and marketing programs throughout the Company. Interest Income declined $5.9 million or 66.1% during the year primarily due to a decrease in invested funds over the prior year. The decrease in invested funds resulted primarily from the conversion of investments to cash to fund acquisitions. The Company's net tax provision of $4.4 million, as compared to $1.9 million in 1998, reflects increased taxable income in 1999. New programs scheduled for 2000 include expanded customer preferred service alternatives and the continued use of technological advances. Focus, our new centralized computer system, should improve information flow to and from the branches and the home office. The Company also plans to improve the logistics of operations by introducing new routing and scheduling software and a new vehicle tracking software application which will assist the technicians in becoming more efficient, productive and safe. The Company's financial results for 1999, along with consecutive quarterly improvements and new operational programs, present an encouraging outlook for 2000. CONTINUING OPERATIONS - 1998 VERSUS 1997 The Company's 1.9% increase in revenues in 1998 was due primarily to growth in recurring pest control revenue resulting from the success of our more consumer-friendly selling and treatment programs and to an increase in termite renewal 9 Management's Discussion and Analysis (continued) ROLLINS, INC. AND SUBSIDIARIES revenue resulting from higher average renewal prices. Revenue was also impacted positively by the Company's ten pest control acquisitions in 1998, including two companies in Canada. These revenue increases were partially offset by a decline in termite sales revenue caused by placing our emphasis on changing contracts and sales practices that were initiated in response to the capabilities of modern-day termiticides, new building materials and construction practices. Cost of Services Provided decreased in 1998 on both a dollar and percentage of revenues basis, primarily due to reductions in termite claims experience and operating insurance costs. Sales, General and Administrative expenses also decreased on both a dollar and percentage of revenues basis, primarily due to reduced expenditures related to Year 2000 system modifications and to lower bad debt expense. The Company's net tax provision of $1.9 million, as compared to a benefit of $64.2 million in 1997, reflects increased taxable income in 1998. Key programs implemented in 1998 included improved sales and service programs to meet the changing demands of today's busy customers. We also introduced a premium brand of service for our commercial customers, Acuridsm ; related activities included the opening of additional commercial branches, improved service technology, expanded guarantees, and new vehicle and uniform identification. As a result of these programs, we achieved strong gains in customer base and revenues in this division. We implemented aggressive changes in sales policies, treatment standards and guarantees offered in termite control. These internal enhancements, along with extensive reinspection, retreatment and repair programs, in conjunction with the establishment of our national quality control department, allow us to more effectively provide termite control service to all our new and existing customers. These termite remediation expenditures in 1998 were charged against the Accrual for Termite Contracts. We provided an advanced termite training course, developed exclusively by the Company in partnership with Texas A&M, to Orkin employees who have previously completed both in-branch and classroom termite control training. This comprehensive program provides the best termite training in the industry. DISCONTIUED OPERATIONS In 1997, the Company estimated its liabilities associated with its divested operations and recorded a Gain on Disposal, net of taxes, of $106.1 million on the sales of the Orkin Lawn Care and Plantscaping businesses and the Rollins Protective Services division. These divestitures were completed as part of the Company's shift towards a single operational focus on its core pest control business. In the fourth quarter of 1998, the Company recorded an additional gain, net of taxes, of $3.4 million as a result of the reevaluation of the Company's liabilities for costs associated with these discontinued operations. YEAR 2000 ISSUES Aware that the Year 2000 (Y2K) information technology programming issue could have a significant potential impact on its future operations and financial reporting, the Company began its assessment and remediation processes in 1997 regarding its primary financial and operating systems. The Company's assessment activities included (1) identifying all software and operating systems - both information technology (IT) systems and non-IT systems with embedded technology which are critical to operations and/or financial reporting, (2) testing of such software and systems for Y2K compliance, and (3) obtaining assurances from the Company's vendors and its large commercial customers. The Company's remediation activities included replacing certain software and operating systems, followed by testing to ensure the Y2K compliancy of the replacements. As of February 16, 2000, the Company has not experienced any material adverse effects as a result of Y2K related problems. Although the Company has not endured any material adverse Y2K effects and does not anticipate any such problems, it is possible that certain Y2K problems may exist but have not yet materialized. The total amount of Y2K expenditures as of December 31, 1999 was approximately $19.5 million. Any additional Y2K expenditures are not expected to have a material impact on the Company's results of operations, cash flows or financial position. MARKET RISK The Company maintains an investment portfolio, comprised of U.S. government and corporate debt securities, which is subject to interest rate risk exposure. This risk is managed through conservative policies to invest in high-quality obligations. The Company has performed an interest rate sensitivity analysis using a duration model over the near term with a 10% change in interest rates. The Company's portfolio is not subject to material interest rate risk exposure based on this analysis, and no material changes in market risk exposures or how those risks are managed are expected. IMPACT OF RECENT ACCOUNTING PRONOUNCEMENTS In 1998, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 133, "Accounting for Derivative Instruments and Hedging Activities." In second quarter 1999, the Financial Accounting Standards Board voted to delay the effective date of this standard to fiscal years beginning after June 15, 2000. The adoption of this standard, effective for the Company as of January 1, 2001, is not expected to materially impact the results of operations or financial condition of the Company. 10 Management's Discussion and Analysis (continued) ROLLINS, INC. AND SUBSIDIARIES Financial Condition
% Change From Prior Year Increase (Decrease) ------------------------- (Dollars in thousands) 1999 1998 1997 1999 1998 - ------------------------------------------------------------------------------------------------------------------------------------ Cash and Short-Term Investments $ 5,689 $ 1,244 $ 125,842 Marketable Securities 12,967 110,229 75,037 ------------------------------------------------ 18,656 111,473 200,879 (83.3)% (44.5)% Current Ratio 1.0 1.7 2.3 (41.2) (26.1) Total Assets 312,940 327,265 432,680 (4.4) (24.4) - ------------------------------------------------------------------------------------------------------------------------------------
LIQUIDITY AND CAPITAL RESOURCES The Company believes its current cash balances, future cash flows from operating activities and line of credit will be sufficient to finance its current operations and obligations, and fund expansion of the business for the foreseeable future. The Company experienced positive cash flow from operating activities during the year in the amount of $8.2 million. This increase in cash flow is an improvement over cash flow used in operating activities of $679,000 in 1998 and cash flow provided by operating activities of $5.7 million in 1997. The 1999 increase resulted from favorable changes in working capital related primarily to differences in the timing of accrued expenses and higher income from continuing operations in 1999, adjusted for non-cash items. The Company invested $79.8 million in acquisitions and capital expenditures in 1999 and expects to invest between $25.0 and $30.0 million in 2000, inclusive of improvements to its management information systems. Acquisition expenditures consisted primarily of the acquisitions of PCO Services, Inc. and the commercial pest elimination business operations of PRISM, both subsidiaries of Johnson Wax Professional, and the acquisition of the pest control business operations of Redd Pest Control Company, Inc. See Note 3 to the accompanying consolidated financial statements for further discussion. Capital expenditures in 1999 consisted primarily of equipment replacements and upgrades and improvements to the Company's management information systems. A total of $6.1 million was paid in cash dividends in 1999. During the year, a total of $11.8 million was paid for repurchases of 718,900 shares, or 2.4%, of the Company's Common Stock. These repurchased shares were retired in 1999; an additional 881,100 shares may be repurchased under the current authorization. The capital expenditures, acquisitions, cash dividends and stock repurchases were primarily funded through existing cash balances, marketable securities and operating activities. The Company maintains a $40.0 million line of credit, which is available for future acquisitions and growth, if needed. In 1997 and 1998, Orkin and other pest control industry companies received letters from the Federal Trade Commission (FTC) advising of its investigation of the pest control industry - more specifically, the termite and moisture control practices of the industry - and requesting certain information voluntarily from the Company. Orkin has voluntarily provided the information requested and has advised the FTC of the Company's intention to continue to cooperate fully with this investigation. At this point in time, management does not believe this investigation will have a material effect upon its results of operations or financial condition. In addition, the Company is aggressively defending a class action lawsuit filed in Dothan, Alabama. For further discussion, see Note 9 to the accompanying consolidated financial statements. FORWARD-LOOKING STATEMENTS This Annual Report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include statements regarding the expected impact of the outcome of litigation arising in the ordinary course of business and the outcome of the Helen Cutler and Mary Lewin v. Orkin Exterminating Company., Inc., et al. ("Cutler") litigation on the Company's financial condition, results of operations and liquidity; the Company's potential for recurring revenue; and the Company's projected 2000 performance. The actual results of the Company could differ materially from those indicated by the forward-looking statements because of various risks and uncertainties including, without limitation, the possibility of a court ruling against the Company in litigation or in the Cutler litigation; general economic conditions; market risk; changes in industry practices or technologies; the degree of success of the Company's termite process reforms and pest control selling and treatment methods; the Company's ability to identify potential acquisitions; climate and weather trends; competitive factors and pricing practices; the failure of the Company or its major suppliers or customers to adequately address the Year 2000 programming issue; potential increases in labor costs; and changes in various government laws and regulations, including environmental regulations. All of the foregoing risks and uncertainties are beyond the ability of the Company to control, and in many cases the Company cannot predict the risks and uncertainties that could cause its actual results to differ materially from those indicated by the forward-looking statements. 11 consolidated statements of financial position ROLLINS, INC. AND SUBSIDIARIES
At December 31, (In thousands except share data) 1999 1998 - ------------------------------------------------------------------------------------------------- ASSETS Cash and Short-Term Investments $ 5,689 $ 1,244 Marketable Securities 12,967 110,229 Trade Receivables, Net 44,878 42,353 Materials and Supplies 13,429 13,335 Deferred Income Taxes 19,644 20,083 Other Current Assets 11,142 11,864 ------------------------------------ Current Assets 107,749 199,108 Equipment and Property, Net 46,245 35,466 Goodwill and Other Intangible Assets 112,024 47,092 Deferred Income Taxes 45,015 44,369 Other Assets 1,907 1,230 ------------------------------------ Total Assets $ 312,940 $ 327,265 ==================================== LIABILITIES Capital Lease Obligations $ 3,638 $ 3,419 Accounts Payable 15,275 10,890 Accrued Insurance 11,165 18,348 Accrued Payroll 23,100 18,400 Accrued Pension 6,523 5,635 Unearned Revenue 20,441 15,210 State Income Taxes Payable 6,295 7,188 Accrual for Termite Contracts 15,000 25,800 Other Expenses 10,004 10,203 ------------------------------------ Current Liabilities 111,441 115,093 Capital Lease Obligations 2,450 6,090 Accrued Insurance 43,745 38,975 Accrual for Termite Contracts 54,352 66,350 Long-Term Accrued Liabilities 29,162 20,522 ------------------------------------ Total Liabilities 241,150 247,030 ------------------------------------ Commitments and Contingencies STOCKHOLDERS' EQUITY Common Stock, par value $1 per share; 99,500,000 shares authorized; 29,881,402 and 30,488,741 shares issued 29,881 30,489 Earnings Retained 41,909 49,746 ------------------------------------ Total Stockholders' Equity 71,790 80,235 ------------------------------------ Total Liabilities and Stockholders' Equity $ 312,940 $ 327,265 - -------------------------------------------------------------------------------------------------
The accompanying notes are an integral part of these consolidated financial statements. 12 consolidated statements of income ROLLINS, INC. AND SUBSIDIARIES
Years Ended December 31, (In thousands except per share data) 1999 1998 1997 - ------------------------------------------------------------------------------------------------------------------------- REVENUES Customer Services $ 586,639 $ 549,136 $ 538,639 ------------------------------------------------------------ COSTS AND EXPENSES Cost of Services Provided 341,487 327,353 362,161 Depreciation and Amortization 13,433 11,458 10,712 Provision for Termite Contracts - - 117,000 Sales, General and Administrative 223,235 214,182 225,356 Interest Income (3,048) (8,981) (7,588) ------------------------------------------------------------ 575,107 544,012 707,641 ------------------------------------------------------------ INCOME (LOSS) FROM CONTINUING OPERATIONS BEFORE INCOME TAXES 11,532 5,124 (169,002) ------------------------------------------------------------ PROVISION (BENEFIT) FOR INCOME TAXES Current (2,694) (4,937) 6,021 Deferred 7,076 6,884 (70,242) ------------------------------------------------------------ 4,382 1,947 (64,221) ------------------------------------------------------------ INCOME (LOSS) FROM CONTINUING OPERATIONS 7,150 3,177 (104,781) ------------------------------------------------------------ DISCONTINUED OPERATIONS Operating Income, Less Income Tax Expense of $119 - - 192 Gain on Disposal, Less Income Tax Expense of $2,090 and $70,214 in 1998 and 1997, Respectively - 3,410 106,086 ------------------------------------------------------------ INCOME FROM DISCONTINUED OPERATIONS - 3,410 106,278 ------------------------------------------------------------ NET INCOME $ 7,150 $ 6,587 $ 1,497 ============================================================ EARNINGS (LOSS) PER SHARE Continuing Operations $ .24 $ .10 $ (3.09) Discontinued Operations - .11 3.13 ------------------------------------------------------------ EARNINGS PER SHARE - BASIC AND DILUTED $ .24 $ .21 $ .04 - -------------------------------------------------------------------------------------------------------------------------
consolidated statements of earnings retained ROLLINS, INC. AND SUBSIDIARIES
Years Ended December 31, (In thousands except per share data) 1999 1998 1997 - ------------------------------------------------------------------------------------------------------------------------- Balance at Beginning of Year $ 49,746 $ 112,365 $ 155,696 Net Income 7,150 6,587 1,497 Cash Dividends (6,076) (16,064) (20,360) Common Stock Purchased and Retired (11,076) (53,429) (24,733) Common Stock Issued for Acquisition of Companies 1,892 - - Other 273 287 265 ------------------------------------------------------------ Balance at End of Year $ 41,909 $ 49,746 $ 112,365 ============================================================ DIVIDENDS PER SHARE $ .20 $ .50 $ .60 - -------------------------------------------------------------------------------------------------------------------------
The accompanying notes are an integral part of these consolidated financial statements. 13 consolidated statements of cash flows ROLLINS, INC. AND SUBSIDIARIES
Years Ended December 31, (In thousands) 1999 1998 1997 - ------------------------------------------------------------------------------------------------------------------------- OPERATING ACTIVITIES Net Income $ 7,150 $ 6,587 $ 1,497 Adjustments to Reconcile Net Income to Net Cash Provided by (Used in) Operating Activities: Provision for Termite Contracts - - 117,000 Provision for Self-Insurance Reserves - - 15,000 Provision for Bad Debts - - 8,000 Depreciation and Amortization 13,433 11,458 10,712 Provision (Benefit) for Deferred Income Taxes 7,076 8,974 (69,228) Discontinued Operations, Net of Taxes - (3,410) (106,278) Other, Net 1,471 5,121 7,169 (Increase) Decrease in Assets: Trade Receivables 2,243 7,087 7,505 Materials and Supplies 1,310 1,719 (3,388) Other Current Assets (759) 1,638 (2,034) Other Non-Current Assets (6,611) 520 (2,330) Increase (Decrease) in Liabilities: Accounts Payable and Accrued Expenses (1,186) (15,167) 11,608 Unearned Revenue 5,134 1,379 2,154 Accrued Insurance (2,413) 5,220 9,629 Accrual for Termite Contracts (22,798) (24,850) - Long-Term Accrued Liabilities 4,112 (6,955) (1,336) ------------------------------------------------------------ Net Cash Provided by (Used in) Operating Activities 8,162 (679) 5,680 ============================================================ INVESTING ACTIVITIES Purchases of Equipment and Property (18,818) (10,402) (8,956) Net Cash Used for Acquisition of Companies (60,964) (3,517) (1,440) Net Proceeds from Sale of Discontinued Operations, Net of Current Taxes Paid - - 156,469 Marketable Securities, Net 97,145 (35,033) 9,846 ------------------------------------------------------------ Net Cash Provided by (Used in) Investing Activities 17,363 (48,952) 155,919 ============================================================ FINANCING ACTIVITIES Dividends Paid (6,076) (16,064) (20,360) Common Stock Purchased and Retired (11,795) (56,195) (26,083) Payments on Capital Leases (3,421) (2,868) (2,521) Other 212 160 300 ------------------------------------------------------------ Net Cash Used in Financing Activities (21,080) (74,967) (48,664) ============================================================ NET CASH PROVIDED BY DISCONTINUED OPERATIONS - - 757 ------------------------------------------------------------ Net Increase (Decrease) in Cash and Short-Term Investments 4,445 (124,598) 113,692 Cash and Short-Term Investments at Beginning of Year 1,244 125,842 12,150 ------------------------------------------------------------ Cash and Short-Term Investments at End of Year $ 5,689 $ 1,244 $ 125,842 - -------------------------------------------------------------------------------------------------------------------------
The accompanying notes are an integral part of these consolidated financial statements. 14 notes to consolidated financial statements Years Ended December 31, 1999, 1998 and 1997 ROLLINS, INC. AND SUBSIDIARIES 1. SIGNIFICANT ACCOUNTING POLICIES Business Description - Rollins, Inc. (the Company) is a national service company with headquarters located in Atlanta, Georgia, providing pest and termite control services to both residential and commercial customers. In 1998, the Company adopted Statement of Financial Accounting Standards No. 131 (SFAS 131), "Disclosures About Segments of an Enterprise and Related Information." As the Company has only one reportable segment - its pest and termite control business - the majority of the disclosures required by SFAS 131 do not apply to the Company. In regard to the general disclosures required by SFAS 131, the Company's results of operations and its financial condition are not significantly reliant upon any single customer or the Company's foreign operations. Principles of Consolidation - The consolidated financial statements of the Company include the accounts of Rollins, Inc. and its subsidiaries. All significant intercompany transactions and balances have been eliminated. Estimates Used in the Preparation of Consolidated Financial Statements - The preparation of the consolidated financial statements in conformity with generally accepted accounting principles requires Management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Revenues - Revenue is recognized at the time services are performed. Cash and Short-Term Investments - The Company considers all investments with a maturity of three months or less to be cash equivalents. Short-term investments are stated at cost which approximates fair market value. Marketable Securities - The Company's marketable securities are classified as "available for sale" and have been recorded at current market value with an offsetting adjustment to stockholders' equity. Materials and Supplies - Materials and supplies are recorded at the lower of cost (first-in, first-out basis) or market. Equipment and Property - Depreciation and amortization, which includes the amortization of assets recorded under capital leases, are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, ten to forty years; and furniture, fixtures, and operating equipment, three to ten years. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. Insurance - The Company self-insures, up to specified limits, certain risks related to general liability, workers' compensation and vehicle liability. The estimated costs of existing and future claims under the self-insurance program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. These estimated outstanding claims have been reflected in the Consolidated Statements of Financial Position in the line items entitled Accrued Insurance. Advertising - Advertising expenses are charged to income during the year in which they are incurred. The total advertising costs were approximately $28.3 million in 1999 and $27.5 million for each of the years 1998 and 1997. Income Taxes - The Company follows the practice of providing for income taxes based on SFAS 109, "Accounting for Income Taxes", which requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the consolidated financial statements or tax returns. Earnings Per Share - In 1997, the Company adopted SFAS 128, "Earnings Per Share" (EPS), which requires companies to present basic EPS and diluted EPS. Basic EPS is computed on the basis of weighted-average shares outstanding. Diluted EPS is computed on the basis of weighted-average shares outstanding plus common stock options outstanding during the year which, if exercised, would have a dilutive effect on EPS. Basic and diluted EPS are the same for all years reported. A reconciliation of the number of weighted-average shares used in computing basic and diluted EPS is as follows: (In thousands) 1999 1998 1997 - -------------------------------------------------------------------------------- Basic EPS 30,325 31,973 33,896 Effect of Dilutive Stock Options 7 30 28 ------------------------------------- Diluted EPS 30,332 32,003 33,924 - -------------------------------------------------------------------------------- Stock-Based Compensation - As permitted by SFAS 123, "Accounting for Stock-Based Compensation," the Company accounts for employee stock compensation plans using the intrinsic value method prescribed by Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees." See Note 10 to the consolidated financial statements for additional information. Comprehensive Income - In 1997, the Financial Accounting Standards Board issued SFAS 130, "Reporting Comprehensive Income," effective for fiscal years beginning after December 15, 1997. For the years ended December 31, 1999, 1998 and 1997, comprehensive income is not materially different from net 15 notes to consolidated financial statements (continued) Years Ended December 31, 1999, 1998 and 1997 ROLLINS, INC. AND SUBSIDIARIES income and, as a result, the impact of SFAS 130 is not reflected in the Company's consolidated financial statements. Reclassifications - Certain amounts for previous years have been reclassified to conform with the 1999 consolidated financial statement presentation. 2. CHANGES IN ACCOUNTING ESTIMATES In the fourth quarter of 1997, the Company made certain changes in accounting estimates totaling $23.0 million due to 1997 events and new information becoming available. The Company's provision for its self-insurance program for automobile, workers' compensation, and general liability was increased by $15.0 million. This provision has been reflected in the Consolidated Statements of Income in the line item entitled Cost of Services Provided. The provision for bad debts was also increased by $8.0 million and has been reflected in the Consolidated Statements of Income in the line item entitled Sales, General and Administrative. In the fourth quarter of 1997, a provision for termite contracts of $117.0 million was recorded related to the estimated costs of reinspections, reapplications, repair claims and associated labor, chemicals, and other costs incurred relative to termite work performed prior to December 31, 1997. These anticipated costs reflected the Company's response to current trends in the termite treatment area of its operations and the pest control industry. The provision was reflected in the 1997 Consolidated Statements of Income in the line item entitled Provision for Termite Contracts. The related liabilities at December 31, 1999 and 1998, reflecting the estimated costs incurred but as yet unpaid related to termite work performed prior to these dates, have been reflected in the Consolidated Statements of Financial Position in the line items entitled Accrual for Termite Contracts. 3. ACQUISITIONS AND JOINT VENTURE On April 30, 1999, the Company and Johnson Wax Professional entered into a joint venture, Acurid Retail Services, L.L.C. (Acurid Retail), created to sell and provide pest elimination services to customers in the retail market and jointly contributed existing customers to the joint venture. The Company owns 50% of the joint venture, which is accounted for using the equity method. In addition, on April 30, 1999, the Company's wholly-owned subsidiary, Orkin Exterminating Company, Inc. (Orkin), acquired the remaining pest elimination business operations of PRISM, a subsidiary of Johnson Wax Professional, for approximately twenty-four million dollars. The acquisition was accounted for as a purchase with the results of operations of the business acquired included from the effective date of the acquisition. The acquisition resulted in excess costs over net assets acquired of approximately sixteen million dollars which are being amortized over a life of twenty years using the straight-line method. On October 29, 1999, Orkin acquired PCO Services, Inc. (PCO), a subsidiary of Johnson Wax Professional. Orkin acquired all the shares of capital stock of PCO for approximately twenty-five million dollars. The acquisition was accounted for as a purchase with the results of operations of the business acquired included from the effective date of the acquisition. The acquisition resulted in excess costs over net assets acquired of approximately five hundred thousand dollars which are being amortized over a life of twenty years using the straight-line method. On December 3, 1999, Orkin acquired the pest control business operations of Redd Pest Control Company, Inc. (Redd) for approximately thirteen million dollars, of which approximately seven million was paid in cash. Under the terms of the agreement, Orkin acquired all the pest control customers of Redd, together with certain assets. The acquisition was accounted for as a purchase with the results of operations of the business acquired included from the effective date of the acquisition. The acquisition resulted in excess costs over net assets acquired of approximately eight million dollars which are being amortized over a life of twenty years using the straight-line method. 4. DISCONTINUED OPERATIONS In October 1997, the Company sold its Rollins Protective Services (RPS) business segment for approximately $200.0 million in cash. In July 1997, the Company sold its Lawn Care and Plantscaping divisions for approximately $37.0 million in cash. In 1997, the Company estimated its liabilities associated with these divested operations and recorded a gain from the sales of RPS and the Lawn Care and Plantscaping divisions of $106.1 million, net of taxes. In the fourth quarter of 1998, the Company reevaluated its liabilities associated with these divested operations and recorded an additional gain of $3.4 million, net of taxes. The Company's results of operations for the year ended December 31, 1997 have been restated for the divestitures of the RPS business segment and the Lawn Care and Plantscaping divisions. The results of operations of these divested operations and the gains on their disposal have been reflected in the Consolidated Statements of Income in the section entitled Discontinued Operations. Summarized financial information for the discontinued operations is as follows:
(In thousands) 1997 - -------------------------------------------------------------------------------- Revenues $ 64,721 Income Before Income Taxes 311 Net Income 192 Assets - Liabilities - Net Assets of Discontinued Operations $ - - --------------------------------------------------------------------------------
16 notes to consolidated financial statements (continued) Years Ended December 31, 1999, 1998 and 1997 ROLLINS, INC. AND SUBSIDIARIES 5. TRADE RECEIVABLES Trade receivables, net, at December 31, 1999, totaling $44.9 million and at December 31, 1998, totaling $42.4 million are net of allowances for doubtful accounts of $4.9 million and $5.3 million, respectively. Trade receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates. These amounts were approximately $6.7 million and $9.0 million at the end of 1999 and 1998, respectively. The carrying amount of installment receivables approximates fair value because the interest rates approximate market rates. 6. EQUIPMENT AND PROPERTY Equipment and property are presented at cost less accumulated depreciation and are detailed as follows:
(In thousands) 1999 1998 - -------------------------------------------------------------------------------- Buildings $ 10,158 $ 9,759 Operating Equipment 56,445 44,805 Furniture and Fixtures 10,186 8,542 Computer Equipment Under Capital Leases 7,787 8,736 ------------------------------- 84,576 71,842 Less - Accumulated Depreciation 41,912 39,704 ------------------------------- 42,664 32,138 Land 3,581 3,328 ------------------------------- $ 46,245 $ 35,466 - --------------------------------------------------------------------------------
7. GOODWILL AND OTHER INTANGIBLE ASSETS Goodwill represents the excess of cost over net assets of businesses acquired and is stated at cost less accumulated amortization. Goodwill which arose from acquisitions prior to November 1970 is not being amortized for financial statement purposes, since, in the opinion of Management, there has been no decrease in the value of the acquired businesses. Goodwill arising from acquisitions since November 1970 is being amortized from fifteen to forty years. Other intangible assets include trademarks, customer contracts and non-compete agreements and are being amortized from three to twenty years. 8. INCOME TAXES A reconciliation between taxes computed at the statutory rate on the Income (Loss) From Continuing Operations Before Income Taxes and the Provision (Benefit) for Income Taxes is as follows:
(In thousands) 1999 1998 1997 - -------------------------------------------------------------------------------- Federal Income Taxes at Statutory Rate $ 4,036 $ 1,595 $ (64,680) State Income Taxes (Net of Federal Benefit) 697 367 268 Other (351) (15) 191 ---------------------------------------- $ 4,382 $ 1,947 $ (64,221) - --------------------------------------------------------------------------------
The Provision (Benefit) for Income Taxes was based on a 38.0% estimated effective income tax rate on Income (Loss) From Continuing Operations Before Income Taxes for the years ended December 31, 1999, 1998 and 1997. The effective income tax rate differs from the annual federal statutory tax rate primarily because of state income taxes. During 1999, the Company paid income taxes of $662,000, net of refunds received. For 1998, the Company received a refund of income taxes of $2.4 million, net of payments. Income taxes remitted, related to both continuing and discontinued operations, were $85.2 million for the year ended December 31, 1997. Components of the net deferred income tax assets (liabilities) at December 31, 1999 and 1998 include:
(In thousands) 1999 1998 - -------------------------------------------------------------------------------- Termite Accrual $ 34,322 $ 40,125 Insurance Reserves 35,035 31,909 Safe Harbor Lease (9,847) (11,449) Other 5,149 3,867 ------------------------------- $ 64,659 $ 64,452 - --------------------------------------------------------------------------------
9. COMMITMENTS AND CONTINGENCIES The Company has capitalized lease obligations and several operating leases. The minimum lease payments under the capital leases and non-cancelable operating leases with terms in excess of one year, in effect at December 31, 1999, are summarized as follows:
Capitalized Operating (In thousands) Leases Leases - -------------------------------------------------------------------------------- 2000 $ 3,918 $ 22,618 2001 2,231 19,837 2002 307 14,239 2003 - 9,682 2004 - 6,751 Thereafter - 34,390 ---------------------------- $ 6,456 $107,517 ========== Amount Representing Interest (368) ---------- Present Value of Obligations 6,088 Portion Due Within One Year (3,638) ---------- Long-Term Obligations $ 2,450 - --------------------------------------------------------------------------------
Total rental expense under operating leases charged to operations was $25.6 million, $25.4 million and $23.5 million for the years ended December 31, 1999, 1998 and 1997, respectively. The Company is aggressively defending a lawsuit filed in Dothan, Alabama, in which the plaintiffs seek compensatory damages for alleged breach of contract arising out of alleged missed or inadequate reinspections. The attorneys for the plaintiffs contend that the case is suitable for a class action and the court has ruled that the plaintiffs would be permitted to pursue a class action lawsuit against Orkin. The Company believes this 17 notes to consolidated financial statements (continued) Years Ended December 31, 1999, 1998 and 1997 ROLLINS, INC. AND SUBSIDIARIES case to be without merit and intends to defend itself vigorously at trial. At this time, the final outcome of the litigation cannot be determined. However, it is the opinion of Management that the ultimate resolution of this action will not have a material adverse effect on the Company's financial position, results of operations or liquidity. The Company is involved in other litigation matters incidental to its business. With respect to such other suits, Management does not believe the litigation in which it is involved will have a material effect upon its results of operations or financial condition. 10. EMPLOYEE BENEFIT PLANS The Company maintains a noncontributory tax-qualified defined benefit retirement plan (the Plan) covering all employees meeting certain age and service requirements. The Plan provides benefits based on the average compensation for the highest five years during the last ten years of credited service (as defined) in which compensation was received, and the average anticipated Social Security covered earnings. The Company funds the Plan with at least the minimum amount required by ERISA. The funded status of the Plan and the resulting accrued benefit liability are summarized as follows at December 31:
(In thousands) 1999 1998 - -------------------------------------------------------------------------------- CHANGE IN BENEFIT OBLIGATION Benefit Obligation at Beginning of Year $ 77,288 $ 66,908 Service Cost 4,379 3,611 Interest Cost 5,694 5,182 Actuarial (Gain) Loss (8,263) 4,258 Benefits Paid (3,672) (2,671) ------------------------------- Benefit Obligation at End of Year 75,426 77,288 CHANGE IN PLAN ASSETS Fair Value of Plan Assets at Beginning of Year 63,258 59,741 Actual Return on Plan Assets 2,928 6,188 Employer Contribution 4,000 - Benefits Paid (3,672) (2,671) ------------------------------- Fair Value of Plan Assets at End of Year 66,514 63,258 ------------------------------- Funded Status (8,912) (14,030) Unrecognized Net Actuarial Loss 2,546 8,621 Unrecognized Prior Service Cost (157) (226) ------------------------------- Accrued Benefit Liability $ (6,523) $ (5,635) - --------------------------------------------------------------------------------
Accrued benefit liabilities at December 31, 1999 and 1998 of $6.5 million and $5.6 million, respectively, have been reflected in the Consolidated Statements of Financial Position in the line item entitled Accrued Pension. The weighted-average assumptions as of December 31 were as follows:
(In thousands) 1999 1998 1997 - -------------------------------------------------------------------------------- Discount Rate 8.0% 7.0% 7.5% Expected Return on Plan Assets 9.5% 9.5% 9.5% Rate of Compensation Increase 5.0% 4.0% 4.5% - --------------------------------------------------------------------------------
The components of net periodic benefit cost for the past three years are summarized as follows:
(In thousands) 1999 1998 1997 - -------------------------------------------------------------------------------- Service Cost $ 4,379 $ 3,611 $ 3,221 Interest Cost 5,694 5,182 4,437 Expected Return on Plan Assets (5,751) (5,269) (5,007) Net Amortizations: Amortization of Net Asset - - (575) Amortization of Net Loss 634 203 - Amortization of Net Prior Service Cost (69) (36) (31) --------------------------------------- Net Periodic Benefit Cost $ 4,887 $ 3,691 $ 2,045 - --------------------------------------------------------------------------------
In 1998, the Company adopted SFAS 132, "Employers' Disclosures About Pensions and Other Postretirement Benefits." The 1997 amounts shown in the tables above have been restated in accordance with the disclosures required by SFAS 132. At December 31, 1999, the Plan's assets were comprised of listed common stocks and U.S. government and corporate securities. Included in the assets of the Plan were shares of Rollins, Inc. Common Stock with a market value of $4.5 million. The Company sponsors a deferred compensation 401(k) plan that is available to substantially all employees with six months of service. The charges to expense for the Company match were approximately $2.2 million in 1999, $1.5 million in 1998 and $1.7 million in 1997. The Company has two Employee Incentive Stock Option Plans, the first adopted in January 1994 (1994 Plan) and the second adopted in April 1998 (1998 Plan) as a supplement to the 1994 Plan. An aggregate of 3.0 million shares of Common Stock may be granted under various stock incentive programs sponsored by these plans, at a price not less than the market value of the underlying stock on the date of grant. Options may be issued under the 1994 Plan and the 1998 Plan through January 2004 and April 2008, respectively, and expire ten years from the date of grant, if not exercised. 18 notes to consolidated financial statements (continued) Years Ended December 31, 1999, 1998 and 1997 ROLLINS, INC. AND SUBSIDIARIES Options are also outstanding under a prior Employee Incentive Stock Option Plan (1984 Plan). Under this plan, 1.2 million shares of Common Stock were subject to options granted during the ten-year period ended October 1994. The options were granted at the fair market value of the shares on the date of grant and expire ten years from the date of grant, if not exercised. No additional options will be granted under the 1984 Plan. Option transactions during the last three years for the 1998, 1994 and 1984 Plans are summarized as follows:
(In thousands) 1999 1998 1997 - -------------------------------------------------------------------------------- Number of Shares Under Stock Options: Outstanding at Beginning of Year 1,144,620 359,785 300,132 Granted 874,000 890,000 197,600 Exercised (246) (3,550) (7,657) Cancelled (252,200) (101,615) (130,290) ---------------------------------------- Outstanding at End of Year 1,766,174 1,144,620 359,785 Exercisable at End of Year 263,834 106,960 80,405 Weighted-Average Exercise Price: Granted $ 16.31 $ 19.69 $ 19.25 Exercised 13.25 13.18 12.47 Cancelled 18.53 20.77 22.57 Outstanding at End of Year 18.66 20.42 22.29 Exercisable at End of Year 21.29 23.40 23.31 - --------------------------------------------------------------------------------
Information with respect to options outstanding and options exercisable at December 31, 1999 is as follows: Exercise Number Average Remaining Number Price Outstanding Contractual Life Exercisable $12.25 3,180 0.08 years 3,180 13.25 11,494 1.08 11,494 19.08 4,200 2.08 4,200 25.50 2,900 3.08 2,900 28.38 78,900 4.08 57,900 24.25 4,000 5.08 1,920 20.88 40,000 6.08 9,360 19.25 117,000 7.08 36,880 19.69 715,000 8.33 136,000 16.31 789,500 9.08 - - -------------------------------------------------------------------------------- 1,766,174 263,834 - -------------------------------------------------------------------------------- The Company applied Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees", in accounting for its stock options and, accordingly, no compensation cost has been recognized for stock options in the consolidated financial statements. Had the Company determined compensation cost based on the fair value at the grant date of its stock options granted in 1999, 1998 and 1997 under SFAS 123 (See Note 1 to the consolidated financial statements), the Company's net income, as disclosed on the Consolidated Statements of Income, would have been reduced by approximately $1.2 million in 1999, $578,000 in 1998 and $103,000 in 1997. Earnings per share would have been reduced by $.04 in 1999 and $.02 in 1998, with no earnings per share effect in 1997. The per share weighted-average fair value of stock options granted during 1999, 1998 and 1997 was $4.30, $6.07 and $5.34, respectively, on the date of grant, using the Black-Scholes option-pricing model with the following weighted-average assumptions:
1999 1998 1997 - -------------------------------------------------------------------------------- Risk-Free Interest Rate 5.12% 6.04% 5.69% Expected Life, in Years 8 8 8 Expected Volatility 21.30% 23.22% 18.55% Expected Dividend Yield 2.49% 2.37% 2.17% - --------------------------------------------------------------------------------
19 REPORT OF MANAGEMENT To the Stockholders of Rollins, Inc.: We have prepared the accompanying financial statements and related information included herein for the years ended December 31, 1999, 1998 and 1997. The opinion of Arthur Andersen LLP, the Company's independent public accountants, on those financial statements is included herein. The primary responsibility for the integrity of the financial information included in this annual report rests with management. Such information was prepared in accordance with generally accepted accounting principles, appropriate in the circumstances, based on our best estimates and judgments and giving due consideration to materiality. Rollins, Inc. maintains internal accounting control systems which are adequate to provide reasonable assurance that assets are safeguarded from loss or unauthorized use and which produce records adequate for preparation of financial information. The system and controls and compliance therewith are reviewed by an extensive program of internal audits and by our independent public accountants. There are limits inherent in all systems of internal accounting control based on the recognition that the cost of such a system should not exceed the benefit to be derived. We believe the Company's system provides this appropriate balance. The Board of Directors pursues its review and oversight role for these financial statements through an Audit Committee composed of three outside directors. The Audit Committee's duties include recommending to the Board of Directors the appointment of an independent accounting firm to audit the financial statements of Rollins, Inc. The Audit Committee meets periodically with management and the Board of Directors. It also meets with representatives of the internal auditors and independent public accountants and reviews the work of each to insure that their respective responsibilities are being carried out and to discuss related matters. Both the internal auditors and independent public accountants have direct access to the Audit Committee. /s/ R. Randall Rollins /s/ Harry J. Cynkus - ---------------------- ------------------- R. Randall Rollins Harry J. Cynkus Chairman of the Board and Chief Financial Officer Chief Executive Officer and Treasurer Atlanta, Georgia February 16, 2000 REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS To the Directors and Stockholders of Rollins, Inc.: We have audited the accompanying statements of financial position of Rollins, Inc. (a Delaware Corporation) and subsidiaries as of December 31, 1999 and 1998 and the related statements of income, earnings retained and cash flows for each of the three years in the period ended December 31, 1999. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Rollins, Inc. and subsidiaries as of December 31, 1999 and 1998 and the results of their operations and their cash flows for each of the three years in the period ended December 31, 1999 in conformity with accounting principles generally accepted in the United States. /s/ Arthur Andersen LLP - ----------------------- Arthur Andersen LLP Atlanta, Georgia February 16, 2000 20 directors, officers and stockholders' information DIRECTORS John W. Rollins Chairman of the Board and Chief Executive Officer of Rollins Truck Leasing Corp. (vehicle leasing and trans- portation), Chairman of the Board of Dover Downs Entertainment, Inc. (entertainment complex) Henry B. Tippie + Chairman of the Board and Chief Executive Officer of Tippie Services, Inc. (management services) R. Randall Rollins * Chairman of the Board and Chief Executive Officer of Rollins, Inc., Chairman of the Board and Chief Executive Officer of RPC, Inc. (oil and gas field services, and boat manufacturing) Wilton Looney + Honorary Chairman of the Board of Genuine Parts Company (automotive parts distributor) James B. Williams + Chairman of the Executive Committee of SunTrust Banks, Inc. (bank holding company) Gary W. Rollins * President and Chief Operating Officer of Rollins, Inc. Bill J. Dismuke Retired President of Edwards Baking Company * Member of the Executive Committee + Member of the Audit and Compensation Committees OFFICERS R. Randall Rollins Chairman of the Board and Chief Executive Officer Gary W. Rollins President and Chief Operating Officer Harry J. Cynkus Chief Financial Officer and Treasurer Michael W. Knottek Vice President and Secretary STOCKHOLDERS' INFORMATION Annual Meeting The Annual Meeting of the Stockhoolders will be held at 9:30 a.m. Tuesday, April 25, 2000, at the Company's corporate offices in Atlanta, Georgia. Transfer Agent and Registar For inquiries related to stock certificates, including changes in address, lost certificates, dividends and tax forms, please contact: SunTrust Bank Stock Transfer Department P.O. Box 4625 Atlanta, GA 30302 Telephone:1-800-568-3476 Stock Exchange Information The Common Stock of the Company is listed on the New York and Pacific Stock Exchanges and traded on the Philadelphia, Chicago and Boston Exchanges under the symbol ROL. Dividend Reinvestment Plan This Plan provides a simple, convenient and inexpensive way for stockholders to invest cash dividends in additional Rollins, Inc. shares. For further information, contact SunTrust Bank, at the above address. Form 10-K The Company's annual report on form 10-K to the Securities and Exchange Commission provides certain additional information. Stockholders may obtain a copy by contacting the Chief Financial Officer at the Company's mailing address. Corporate Offices Rollins, Inc. 2170 Piedmont Road, N.E. Atlanta, Georgia 30324 Mailing Address Rollins, Inc. P.O. Box 647 Atlanta, Georgia 30301 Telephone (404) 888-2000 Design: Critt Graham + Associates, Atlanta/Boston Printing: Corporate Printers, Cumming, GA